Eventrac News

Optimizing stripe to Minimize blocked card payments

28 Nov, 2019 03:04 By: Nikki Hawkes

By default, stripe enforces a couple of settings such as address validation when processing card payments. In some cases, this can result in a user unable to complete payment. This can sometimes be due to details held by a bank about a user not being up to date (for example, they may have recently moved house and the bank has not yet updated their system). There are ways to relax some validation rules while still keeping the payment safe, so that you can maximise the number of transactions that go through. 

Turning off the validation rule

Stripe uses a feature called "radar" to help prevent fraudulent payments. If you wish to turn off a radar rule, follow the below steps:

Step 1: Login to stripe and click "Radar" from the menu bar

Step 2: Click on rules

3. Scroll down to the ‘When should a payment be blocked?’ section

Click on the 3 dots on the right-hand side of the postal code verification line. Then click disable. You will be asked to confirm your choice.

By logging back into your Stripe account often, you will be able to see the results over generated through payments which have been successful and payments which have not. Here you can try and find patterns to see what the most common causes for failed payments are.